Cancel and Refunds

Thank you for choosing TheWildFlowerVault for your party equipment rentals! We’re committed to making your event unforgettable with our drop-off, setup, pickup, and disassembly services for items like walls and party gear. To keep everything running smoothly, please review our policy below:

• Cancellations
  We require at least one (1) week’s notice before your scheduled drop-off date for cancellations. If you cancel with less than one week’s notice, you may be charged [e.g., 50% of the rental fee or full amount], as we reserve equipment and crew time just for you.
• Returns
  Rented items remain your responsibility until our team picks them up. Please ensure they’re ready and accessible for disassembly and pickup at the agreed-upon time. Additional fees may apply for delays, missing items, or damage beyond normal wear and tear.
• Service Details
  We handle drop-off, setup, pickup, and disassembly. Need to change your schedule or location? Let us know at least one week in advance to avoid extra charges.
• Refunds
  Full refunds are available for cancellations made with at least one week’s notice. For cancellations within one week, refunds may be partial or forfeited at TheWildFlowerVault’s discretion.

Questions or Changes?
Reach out to us at support@thewildflower.com. We’re here to help your event bloom!